The recently commended É«ÖÐɫ’s Merrill CSU team for their outstanding support and collaboration in managing a challenging case. The team’s dedication and willingness to go above and beyond ensured a conservatee’s successful stabilization, placement, and treatment, exemplifying the high standards of care and service that define the partnership between DBH and Merrill CSU.

Here’s what the administrative manager of San Bernardino County DBH had to say:

We wanted to express our gratitude for the amazing collaboration we always receive from Omar Gonzalez-Valentino, the Merrill CSU administrator, and the Merrill CSU team. Omar and the team are constantly willing to go above and beyond whenever we are on a DBH call, particularly in a most recent case.

DBH needed assistance recently to transition a San Bernardino County conservatee who had found herself in San Diego needing stabilization back to our county. Omar answered our call and orchestrated her return to Merrill CSU. Additionally, he worked patiently with our team as she was referred for aftercare placement, sending referral packets and information where requested. Omar worked to obtain a solution and offered additional support for any barrier we encountered. He worked with his team to go above and beyond the call, offering to coordinate a special psychiatric visit as needed by the placement agency. The client obtained the appropriate placement and treatment that best fit her needs because of Omar’s excellent customer service and collaboration with the team.

Omar consistently thinks about the client’s best interest, works to reduce potential barriers to services, and assists clients in obtaining wellness and recovery. He is a team player, working together towards our goals to serve in the best way possible. We value our partnership and collaborative nature. We appreciate his unwavering dedication, compassion, and relentless contributions to outstanding customer service!